TS did you get it figured out?
It's 100% driven by Flash (maybe you need a later version, but pretty
sure it should check that you have a compatable version??? Here's
a link to their download page if you want to try it.
http://www.macromedia.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash
Otherwise I'd try deleting your Temporary Internet Files (or cache if using anything but IE).
Let me know if you are still having troubles and we'll get you sorted out!