Heads Up to Apex Owners - Email Issues

[jimsflies]

I'm guessing you guys that are actively working with your controllers may know this already. I don't mess with my controller much these days since I have it setup. But after having a minor incident this weekend, I realized I did not get the email alert from the controller. Apparently at the beginning of October, the gmx mail service, the one that Neptune essentially endorses, stopped working with the controllers causing emails to fail.

Neptune was able to make this work again with a firmware update. So, if you have not updated your firmware in a few months, you'll need to do that if you are using gmx as your smtp mail server. The new firmware 4.30 also apparently gets you setup for Fusion the new cloud based interface.

[binford4000]

I'm guessing you guys that are actively working with your controllers may know this already. I don't mess with my controller much these days since I have it setup. But after having a minor incident this weekend, I realized I did not get the email alert from the controller. Apparently at the beginning of October, the gmx mail service, the one that Neptune essentially endorses, stopped working with the controllers causing emails to fail.

Neptune was able to make this work again with a firmware update. So, if you have not updated your firmware in a few months, you'll need to do that if you are using gmx as your smtp mail server. The new firmware 4.30 also apparently gets you setup for Fusion the new cloud based interface.

Thanks for the heads up. Did you have to reprogram after the firm ware update like the last one ?? Arghhh these computer guy's !!!

[jimsflies]

No...but I didn't have to reprogram after the last one either. Granted each time you go through something like this it seems like a fair amount of dinking around to get it working.

When I borrowed yours and then got mine back I managed to get my old program loaded back in. The biggest issue was the energy bar when you plug it in wants to create another set of addresses. It took awhile, but after deleting and adding I got the energy bar address to match back up with the ones in my program.

This particular firmware upgrade took me a couple tries though. For some reason the webpages didn't want to update despite giving me the "successfully loaded" message. After a few tries I realized the Apex was showing up on the firmware update tool with the wrong port. I deleted it from the update tool and re-added the controller manually with the correct port and it worked fine.

One cool feature with this firmware is any variable outlet you have, it now gives a sliding scale to manually set the intensity. That will be really cool if/when they add it to the app.

[Tom@HaslettMI]

May be a silly question... but how does one update firmware on the APEX?

Thanks,
Tom

[jimsflies]

There is a firmware section on Neptune's website (under Support). You can download from there. Just follow the directions its pretty straightforward.

[Tom@HaslettMI]

There is a firmware section on Neptune's website (under Support). You can download from there. Just follow the directions its pretty straightforward.

Ah hah! I was looking in the dashboard... duh. Update complete. Now to get some variable outlets...

Tom

[zenom]

FYI I believe GMX is not working again. They have another solution for this on their forums. I couldn't get the GMX to work and noticed it there.

[jimsflies]

I just checked it and got an email from gmx servers. I'm running the 4.30_BE13 firmware. I believe there is another firmware update (4.31_CD13) that is newer now...does that break it again?

They are getting close to launching Fusion which is why they are releasing so many firmware versions right now as they get the bugs worked out. Once Fusion is online, I don't think we will need to deal with gmx emails anymore email alerts are built into the online system they are building.

[zenom]

I am running 4.30_BE13 as well. When I didn't get emails I looked at the forums and it said GMX wasn't working again, so I had to use another provider to send email (SMTPcorp or something). Maybe it was just with new GMX accounts. Just wanted to bump the thread, mostly to make sure people check their emails like you did

[jimsflies]

I think that notice they have posted is the same one they originally posted. But I'm glad you posted just in case...would rather take a second to make sure its working then assume it is and not get an email alert.

At one point I had my controller setup to send me a test alarm email once a day to give me a status. Maybe I should re-implement that code just to be on top of making sure it works. I got complacent with it working so well for so long and took that code out.