About a month ago my Elos auto top off stopped working, it would say that the water level was fine when it was actually low. I tried to contact Elos USA but they are temporarily closed while they change distributors.

So i contacted Elos EU in Italy and I was impressed, they offered me several options on how we could go about getting my ato fixed. They were very interested in getting my broken auto top off as i guess the have never received a defective ato from the US. So i shipped it them about a week or so ago and they decided to just ship mye a brand new one rather then replace the broken part. I got the package today and as a thank you for sending the package to Italy and going without an ato for a little while they sent me some freebies. Also the return package was sent express shipping.

Really happy with how this worked out, when it first happened i thought i was screwed and was out a $200 ato. Also they have made a few improvements on the ato such as much longer cords.