Awesome company with excellent customer service.

I recently purchased a new SpectraPure Standard 90GPD RO membrane from the LFS (they don't carry the Select for some reason). I hooked it up according to the SpectraPure instructions but was only getting a 93% rejection rate (should be more like 96%). I contacted SpectraPure and after a few tests on my end they asked me to send it to them for testing. They also found it to not meet their standards and are sending me a replacement Select membrane (guaranteed 98% rejection rate). Their communication was great (I often got a response within minutes after sending an email) and their commitment to backing their products second to none.

Bottom line... SpectraPure just got a new advocate and lifelong customer.

Tom