Jojo way to go. You call also call the city on them too. That will really get there attention. I believe it is a $5000 fine. I did the same actions to charter here is WI and finally someone suggested the city. Charter has be treating me like royalty since, however doesn't change the fact that the stink for intenet and cable here in Cross Plains. Nice to see you putting your foot down, if more people did this IMO the big corperations would be more Honest.