That's unfortunate, did you get everything sorted out now? Its beyond me why someone would treat a customer rude over such a small thing. We have taken entire units that are past warranty and fixed or replaced them for customers.
Bad customer service is a pet peeve of mine.
If you still need a tap adapter let me know and I'll send you one from AquaFX free of charge!
I agree, I was even willing to pay for it (proving I was not trying to rip off anyone). They did contact me a couple of months ago, and resolved the problem though. So, I am not sure if it was a new owner that initiated it or Ryan himself?
He was very civil, polite and accommodating this time around though.
Hey guys,
Originally Posted by AlexAquaFX
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