I had a bad experience with them once too about a year and a half ago...... ordered some stuff and they replaced the name brand stuff i ordered with their "in house" brand and claimed since it was just as good then I was outta luck on getting the stuff i actually ordered from them..... Thank god for Pre-Payed Legal....I got what i ordered plus some vouchers for my "trouble" lol Needless to say i never used the vouchers.. rip off artists