I had a similar issue a few months back. The apex decided to turn everything off and i didn't notice it till 12 hours later. Lost seven fish and almost lost my prized fish, a 9 inch fowleri tang that i had for two years was on his back gasping for air. My husband rebooted everything and we called Neptune directly. They walked is through resetting everything back up. Worked fine for a day. Same thing happened on day two, but we noticed it after an hour. Called Neptune again, they accessed our computer and went into the apex unit and it blocked them out. ??? So the guy told us to send in the base unit. Sent it in and was told that it was an internal electrical failure that was "not uncommon". Was fixed and returned within a few days for $60. Haven't had an issue since. Call Neptune.
I had a similar issue a few months back. The apex decided to turn everything off and i didn't notice it till 12 hours later. Lost seven fish and almost lost my prized fish, a 9 inch fowleri tang that i had for two years was on his back gasping for air. My husband rebooted everything and we called Neptune directly. They walked is through resetting everything back up. Worked fine for a day. Same thing happened on day two, but we noticed it after an hour. Called Neptune again, they accessed our computer and went into the apex unit and it blocked them out. ??? So the guy told us to send in the base unit. Sent it in and was told that it was an internal electrical failure that was "not uncommon". Was fixed and returned within a few days for $60. Haven't had an issue since. Call Neptune.
Thanks for the input. I have been on the phone,computer and way too many e mails. It has came to the point that we need to send in the brain but am not very impressed with the service and we bought this Apex used so to replace it is not really an issue. Even the screen on the key pad is starting to do strange things.
I had a similar issue a few months back. The apex decided to turn everything off and i didn't notice it till 12 hours later. Lost seven fish and almost lost my prized fish, a 9 inch fowleri tang that i had for two years was on his back gasping for air. My husband rebooted everything and we called Neptune directly. They walked is through resetting everything back up. Worked fine for a day. Same thing happened on day two, but we noticed it after an hour. Called Neptune again, they accessed our computer and went into the apex unit and it blocked them out. ??? So the guy told us to send in the base unit. Sent it in and was told that it was an internal electrical failure that was "not uncommon". Was fixed and returned within a few days for $60. Haven't had an issue since. Call Neptune.
I was thinking about this today and how aweful it was. Do you have email alerts and alarms set p to notify you next time? Also not sure if you know about reeftronics.net? RussM who is close or an associate of Neptune set it up. You give him all your IP info and a few other things and then your programs, status, and few other graph options are store on his site. Others can see your program but can't do anything with it. The best part if the site loses communication with your Apex you get lots of email notifications!
Reply With Quote
Originally Posted by FlynnFish
