Reef keeper VS. Apex

[jimsflies]

I wonder how long we can expect a controller to work without problems? My controller worked flawlessly for 3 years till I started having some problems. How long does it have to run without an issue to be a "good one"?

[binford4000]

I wonder how long we can expect a controller to work without problems? My controller worked flawlessly for 3 years till I started having some problems. How long does it have to run without an issue to be a "good one"?

That's a good question. I think for 500+ dollars that you should be able to get more then 3 years. I do like the Apex honestly.I am just very disappointed more in the service change then I am the unit failing tho

[youngtimothy]

I have the reef keeper lite and love it, costumer service has been great ( just called with a couple questions) only problem I've had is my temp probe has gone bad but could be because of where I have it.

[jimsflies]

That's a good question. I think for 500+ dollars that you should be able to get more than 3 years. I do like the Apex honestly.I am just very disappointed more in the service change then I am the unit failing tho

While I am disappointed mine had issues, I guess the fact it is 3 years old and they can fix it up good as new for $60 (based on Flynnfish's post) doesn't seem too unreasonable. The biggest hassle to me is not having the controller during the time it is sent back for service.

The fact that they are very fast to respond to problems, the helpfulness of the Apex community in general, and the regular updates to firmware that add functionality to the controller still make Neptune my favorite controller option.

[binford4000]

While I am disappointed mine had issues, I guess the fact it is 3 years old and they can fix it up good as new for $60 (based on Flynnfish's post) doesn't seem too unreasonable. The biggest hassle to me is not having the controller during the time it is sent back for service.

The fact that they are very fast to respond to problems, the helpfulness of the Apex community in general, and the regular updates to firmware that add functionality to the controller still make Neptune my favorite controller option.

I agree to some point Jim. I have decieded to get another base and then save the programs to it and send in my old base unit and hey pad.. Service is the most important part of these units IMHO. Another thing to is how they respond to complaints of bad service. Neptune has made it worth while to stay with them and has fully addressed the issue of how my ticket was handled.Thanks to everyone who responded!