I just recieved my AFS and AWM module. At that point everything but water changes will be controlled. I have been nothing but impressed with Neptune and the APEX. I have 2 senarios where I need help including one time where ultimately I had to send my display module back. I have only had this contoller for a littke over a year so the display was covered by warranty. My router was going bad and caused lots of problems. I bought a new brand of router and could not get anything going. Neptune logged into my computer and stayed on the phone with me for over an hour until everything was right. I am bummed about your experience and I would be as upset as you are for sure. I hope they make it right!
I just recieved my AFS and AWM module. At that point everything but water changes will be controlled. I have been nothing but impressed with Neptune and the APEX. I have 2 senarios where I need help including one time where ultimately I had to send my display module back. I have only had this contoller for a littke over a year so the display was covered by warranty. My router was going bad and caused lots of problems. I bought a new brand of router and could not get anything going. Neptune logged into my computer and stayed on the phone with me for over an hour until everything was right. I am bummed about your experience and I would be as upset as you are for sure. I hope they make it right!
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Neptune did repair the main unit and also the keypad. I ended up buying another complete Apex to get things back on line tell they repaired and returned my unit. Never really explained what they had to do tho! Guess we have a back up plan now. Lol they do make a very powerful unit that pretty much can do anything you want it to do now with all the new modules they're coming out with now
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Originally Posted by pinhigh1886
